Instructors: Zoom FAQ


Who has access to Zoom?

Under the Zoom campus license all faculty, staff, and students will have access to use Zoom for free. If you have a UA NetID credential then you will have access to Zoom.


Can I access and use Zoom outside of D2L?

Yes, you can access and use Zoom outside of D2L by going to https://arizona.zoom.us and signing in with your UA NetID and password


Is my UA Zoom account a basic or Pro account?

All UA Zoom accounts under the campus license will be Pro accounts. 


What if I previously had a Zoom account associated with my UA email address? 

Your existing Zoom account associated with your UA email address will be rolled into the campus license. If you as and individual or a department previously paid for a Pro license then the UA Zoom team will work on contacting and assisting you with the transition. 


What is the meeting capacity for a UA Zoom account?

The meeting capacity for all UA Zoom account users is 200 users. 


Is there a time restriction on how long a meeting can last?

No, there are no time restrictions on the length of meetings. It is unlimited time length on meetings.


What if I am doing a webinar and need a capacity above 200 users?

With our campus license we have access to 100 webinar rooms that have a capacity of 500 users. To request a webinar room please email acad-tech-support@list.arizona.edu


What if I am doing a webinar and need a capacity above 500 users?

Email acad-tech-support@list.arizona.edu and we can work with you on options. 


How long will my cloud recordings stay in the cloud? 

The limit for the lifespan of a Zoom recording stored in the cloud will likely be 6 months and then it will be deleted. In the near future there will be an integration with Panopto where you can set your recordings to go straight into a specific Panopto folder. Until that integration is in place if you need them longer than 6 months we recommend downloading your cloud recordings to your computer and then uploading them manually into Panopto.