Minimum System Requirements

1. Desktop Browser Support

Learn what browsers and versions are supported by D2L Brightspace and how to fix loading issues.

Browser Supported Browser Version(s) Maintenance Browser Version(s)
Microsoft© Edge Latest n/a
Microsoft© Internet Explorer©  n/a 11
Mozilla©  Firefox©  Latest, ESR n/a
Google©  Chrome©  Latest n/a
Apple©  Safari©  Latest n/a

  Check your system compatibility at: https://community.desire2learn.com/d2l/systemCheck

 

Browser issues. Many of the problems people report are related to Internet browsers, not D2L. If you are experiencing technical problems, consider your browser first.

  • We recommend using Chrome or Firefox. We hear the most complaints from students using Safari (Mac) or Edge (PC).
  • Switch to a different browser. Regardless of the browser you use, one first step when having problems is to try switching to a different browser.
  • New Incognito Window. Try opening a new incognito window since that avoids the cache. If that works it means the cache needs to be cleared.
  • Clear your cache. Browser specific steps are detailed here: https://refreshyourcache.com/en/home/.

Note: When you visit a website, your browser stores things like images or bits of computer code to help pages load faster. Those items can stay on your hard drive for as long as a year. Caching speeds up browsing, but the stored images and code may become outdated, which can cause loading problems.

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2. Tablet and Mobile Support

Learn which mobile devices, operating systems and mobile device browsers are supported.

Device Operating System(s) Browser Supported Browser Version(s)
Android Android 5.0 Chrome Latest
Apple iOS 6, 7, 8, and 9 Safari Latest
Windows Windows 10 Edge, Chrome, Firefox Latest

  Check your system compatibility at: https://community.desire2learn.com/d2l/systemCheck

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3. Zoom

Learn system requirements to use Zoom for online meetings.

System Requirements

An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in
Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems

Mac OS X with MacOS 10.7 or later
MacOS 10.6.8 (Snow Leopard) with limited functionality (Zoom version 3.6)
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)

Supported Tablet and Mobile Devices

 Surface PRO 2 running Win 8.1
 Surface PRO 3 running Win 10
 iOS and Android devices
 Blackberry devices

Supported Browsers

Windows: IE7+,  Firefox,  Chrome,  Safari5+
 Mac: Safari5+,  Firefox,  Chrome
 Linux: Firefox, Chrome

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4. Panopto Recorder

Learn the system requirements to use Panopto Recorder.

Windows Requirements:

  • Windows 10, Windows 8/8.1, Windows 7
  • .NET 4.5.2
  • CPU:
    • Standard Quality: Intel i3 recommended
    • High/Ultra Quality: Intel i7 (4-core) recommended
  • 4GB RAM
  • Hard Drive Storage:
    • Standard Quality: 135MB/hour
    • High Quality: 540MB/hour
  • PowerPoint 2007 or newer (if recording presentations)

More details can be found at: https://support.panopto.com/s/

Mac Requirements:

  • OS X 10.11+ supported, 10.13 recommended
  • CPU:
    • Standard Quality: Intel i3 or Core M recommended
    • High/Ultra Quality: Intel i7 (4-core) recommended
  • 4GB RAM
  • Hard Drive Storage:
    • Standard Quality: 270MB/hour
    • High Quality: 540MB/hour

More details can be found at: https://support.panopto.com/s/

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5. Respondus Lockdown Browser

Learn the system requirements for the Respondus Lockdown browser.

Windows Requirements:

  • Windows 10, Windows 8, Windows 7
  • 2GB RAM
  • 75MB of Hard Drive space

Mac Requirements:

  • OS X 10.10+
  • 512MB RAM
  • 120 MB of Hard Drive space

More details can be found at: https://www.respondus.com/products/lockdown-browser/requirements.shtml

 

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